Shipping Terms

  • Actual Freight cost  will be added to the invoice.

 

  •  We ship all products World Wide.  Please allow 7-14 business days for delivery on all international orders, depending on what service you have chosen. If you need expedited delivery, you should use UPS or DHL service, but we can recommend our other alternatives due to the good price and reliable service by government postal service.
 
  • We are shipping every working day (Monday - Friday), but need 2 days to prepare your order.
 
  • If your order is returned to us due to an incorrect address given by you at the time of ordering, we will re-ship the order at your expense. If you decide not to have the order re-shipped, you will be charged a 20% restocking charge plus the original shipping charges. For food products we don't allow restocking, so re-shipping is your only alternative.
 
  • Although rare, sometimes deliveries are delayed due to your country's customs policies.  This is something we unfortunately cannot account for in advance, therefore, by ordering products from us you agree that we cannot be held accountable in any way for such occurrences.
 
  • All shipping costs are calculated automatically by the Cart software, it is based on the weight. The weight can be either the actual weight or the volume weight, and is always the highest number of the two. Volume weight are the size of the package (Side A x Side B x Side C / 6000), actual weight is the scale weight of the product. To compare different alternatives, you have the compare freight options function in the check out process.
 
  • We accept returns on products wrongly delivered, please see the terms and condition of sales for complete information. 

We don't have any handling charge nor do we charge anything more than the actual cost for the delivery. In addition we have given you the total freedom of ordering even only 1 sheet from our stock of printed frosting sheets or chocolate transfer sheets, due to that we need to have a minimum order of 25 USD per purchase.

 

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